Privacy Policy
Information We Collect
When you work with us or visit our website, we collect different types of information to provide you with better service and create amazing mobile app designs.
Information You Provide Directly
- Contact details like your name, email, phone number, and business address
- Project requirements, design preferences, and technical specifications
- Feedback, comments, and communications during our collaboration
- Payment information and billing details for our services
- Business information relevant to your mobile app project
Information We Collect Automatically
- Website usage data, including pages visited and time spent
- Device information such as browser type, operating system, and IP address
- Cookies and similar technologies to improve your website experience
- Analytics data to understand how our services are being used
How We Use Your Information
Your information helps us deliver exceptional mobile app UX/UI design services and maintain professional relationships with our clients.
Service Delivery
We use your information to understand your project needs, create custom designs, communicate progress, and deliver final mobile app interfaces that meet your specifications.
Communication
Your contact details allow us to discuss project updates, schedule meetings, share design drafts, and provide ongoing support throughout the design process.
Business Operations
We process billing information, maintain project records, improve our services based on feedback, and ensure compliance with Hong Kong business regulations.
Legal Requirements
Sometimes we need to use or share information to comply with legal obligations, protect our rights, or respond to legitimate requests from authorities.
Information Sharing and Disclosure
We don't sell your personal information to anyone. However, there are specific situations where we might share information to provide better service or meet legal requirements.
Service Providers
We work with trusted third-party services for hosting, analytics, payment processing, and project management. These providers only receive information necessary to perform their specific functions and are contractually bound to protect your data.
Business Transfers
If Sitesourceportal is acquired, merged, or sold, your information may be transferred as part of the business assets. We would notify you of any such change in ownership or control of your personal information.
Legal Compliance
We may disclose information when required by Hong Kong law, court orders, or government requests. We'll always try to notify you unless legally prohibited from doing so.
Your Privacy Rights
You have significant control over your personal information. Here's what you can do and how to exercise these rights:
Access Your Data
Request a copy of all personal information we have about you, including project files, communications, and account details.
Correct Information
Update or fix any incorrect personal information in your account or project records at any time.
Delete Your Data
Request deletion of your personal information, subject to legal retention requirements for business records.
Limit Processing
Restrict how we use your information while maintaining essential business relationships and service delivery.
Data Portability
Receive your personal information in a structured format that you can use with other service providers.
Withdraw Consent
Opt out of marketing communications or withdraw consent for data processing where legally applicable.
To exercise any of these rights, simply contact us using the information provided below. We'll respond within 30 days and verify your identity before processing your request.
Data Security and Protection
We take data security seriously and implement multiple layers of protection to keep your information safe from unauthorized access, alteration, or disclosure.
Technical Safeguards
- SSL encryption for all data transmission and communication
- Secure servers with regular security updates and monitoring
- Access controls limiting who can view your information
- Regular backups stored in secure, encrypted environments
- Firewall protection and intrusion detection systems
Administrative Measures
- Employee training on data protection and privacy practices
- Confidentiality agreements with all team members and contractors
- Regular security audits and vulnerability assessments
- Incident response procedures for any security breaches
- Compliance with Hong Kong privacy laws and industry standards
Data Retention and Deletion
We keep your information only as long as necessary to provide services, comply with legal obligations, and maintain business records.
Project Information
Design files, project communications, and related materials are typically retained for 3 years after project completion to provide ongoing support and handle any future modifications.
Account Information
Contact details and account information remain active while you use our services. After account closure, we retain essential information for 7 years to comply with Hong Kong business record requirements.
Marketing Information
If you subscribe to our newsletter or marketing communications, we keep your preferences until you unsubscribe or request deletion.
You can request earlier deletion of your information at any time, subject to our legal obligations and legitimate business interests.
International Data Transfers
While Sitesourceportal operates from Hong Kong, some of our service providers may process data in other countries. We ensure adequate protection for your information regardless of where it's processed.
Transfer Safeguards
- Contractual agreements requiring equivalent privacy protection
- Service providers in countries with adequate privacy laws
- Regular monitoring of international data handling practices
- Encryption for all data transfers across borders
Cookies and Website Analytics
Our website uses cookies and similar technologies to provide better user experience and understand how our services are used.
Types of Cookies
- Essential cookies for website functionality and security
- Performance cookies to analyze website usage and improve features
- Preference cookies to remember your settings and choices
- Marketing cookies to show relevant information about our services
You can control cookie settings through your browser preferences, though disabling certain cookies may affect website functionality.
Privacy Questions and Contact
If you have questions about this privacy policy, want to exercise your rights, or need clarification about how we handle your information, we're here to help.
Sitesourceportal
4 Great George St, Causeway Bay, Hong Kong
Phone: +85229775128
Email: contact@sitesourceportal.com
Privacy Officer: Available Monday-Friday, 9:00 AM - 6:00 PM HKT
We'll respond to privacy inquiries within 30 days and work with you to address any concerns about how your personal information is handled.
Policy Updates and Changes
We may update this privacy policy occasionally to reflect changes in our practices, legal requirements, or service improvements. When we make significant changes, we'll notify you through email or prominent website notices.
How We Notify You
- Email notifications for significant policy changes
- Website banners highlighting important updates
- Direct communication for changes affecting active projects
- Detailed change summaries to explain what's different
The "Last Updated" date at the top of this policy shows when the most recent changes were made. We encourage you to review this policy periodically to stay informed about how we protect your information.